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A small number of people, often adults, call us for reasons other than getting help or support.We try to stop these calls and help them get support from other places. However you choose to contact us, you're in control.This is where someone friendly will ask if you want to speak to a counsellor.If you get cut off or need to end a call or chat suddenly, you can call back or log in for another 1-2-1 counselor chat.
This means we can only support young people in the UK.Usually a phone call lasts 30 minutes and a 1-2-1 counsellor chat lasts around 40 minutes.But this could be less or more depending on what help you need.Because of this we put a limit on the number of times someone can call us from the same phone number in a single day. If you do call us more than 10 times in a 24 hour period you'll hear a message telling you that you can’t call for another 24 hours.Even if this has happened you can still get support from our info and advice pages and you can contact using the 1-2-1 counsellor chats or by emailing.